Return & Cancellation

Thank you for shopping at Deepjay Handcrafts. We strive to ensure that you are completely satisfied with your purchase. Please review our Return and Cancellation Policy below:

Returns

Eligibility for Returns:

1. Condition: To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.
2. Timeframe: Returns must be requested within 7 days of receiving your order.
3. We will initiate the returns within 5 working days

Non-Returnable Items:

• Custom or personalized jewellery.
• Items marked as final sale or non-returnable at the time of purchase.

How to Return an Item:

1. Contact Us: Email us at dpnm95181@gmail.com  with your order number and the reason for the return.
2. Return Authorization: We will provide you with a Return Authorization (RA) number and return instructions.
3. Ship Back: Send the item to the address provided with your RA number. You are responsible for return shipping costs, and we recommend using a trackable shipping service.

Refunds:

• Processing Time: Once we receive and inspect your return, we will notify you via email. Refunds will be processed within 7-10 days and credited to your original method of payment.
• Shipping Costs: Original shipping costs are non-refundable.

Cancellations

Order Cancellation:

1. Before Shipment: Orders can be cancelled within 5 hours of placement by contacting us at dpnm95181@gmail.com . If the order has already been processed or shipped, it cannot be cancelled.
2. Custom Orders: Custom or personalized orders cannot be cancelled once the crafting process has begun.

Refund for Cancelled Orders:

• Processing Time: Refunds for cancelled orders will be processed within 2 days and credited to your original method of payment.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at dpnm95181@gmail.com with your order number and photos of the damage product. We will assist you with a replacement or refund based on your preference.