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FAQ

                                                   

Welcome to our FAQ section! Here you’ll find answers to some of the most frequently asked questions about our handmade jewellery, orders, and policies. If you have any other questions or need further assistance, please don’t hesitate to contact us.

  1. What materials do you use for your jewellery?

We use a variety of high-quality materials, including:

  • Precious Metals: german silver,brass,copper and other fine metals.
  • Gemstones: Natural gemstones and crystals.
  • Beads and Charms: Unique and artisanal beads and charms.
  • Kundan:kundan stones,meenakari kundan & others.

Each piece is crafted with care to ensure durability and beauty.

  1. How can I place an order?

To place an order:

  1. Browse our Collection: Explore our handmade jewellery collection on our website.
  2. Select Items: Choose the items you wish to purchase and add them to your cart.
  3. Checkout: Proceed to checkout, enter your shipping information, and select your preferred payment method.
  4. Confirmation: You’ll receive an order confirmation email once your order is placed.
  1. Can I customize a piece of jewellery?

Yes! We offer customization for many of our jewellery pieces. Please contact us at dpnm95181@gmail.com  with your customization request, including details like metal type, gemstones, and design preferences. We’ll work with you to create a unique piece that meets your specifications.

  1. What is your return and cancellation policy?

Returns:

  • Items must be returned within 7 days of receipt.
  • Items must be unused, in their original condition, and packaging.
  • Custom or personalized items are non-returnable.

Cancellations:

  • Orders can be cancelled within 5 hours of placement. Custom orders cannot be cancelled once processing has begun.

For more details, please refer to our Return and Cancellation Policy.

  1. How long will it take to receive my order?
  • Standard Shipping:  7-10 business days
  • Expedited Shipping:  4-5 business days

Processing times may vary based on order volume and holidays. You’ll receive a tracking number once your order has shipped.

  1. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on our shipping carrier’s website.

  1. What should I do if my jewellery arrives damaged or defective?

If your jewellery arrives damaged or defective, please contact us immediately at dpnm95181@gmail.com with your order number and photos of the damage. We will assist you with a replacement or refund based on your preference.

  1. How can I contact customer service?

You can reach our customer service team through the following methods:

We’re here to help and will get back to you as soon as possible.

  1. Do you offer wholesale or bulk purchasing?

Yes, we offer bulk purchasing options. If you’re interested in wholesale or bulk orders, please contact us at dpnm95181@gmail.com

 to discuss your needs and receive more information.

  1. Are your products eco-friendly?

We are committed to sustainability and use eco-friendly practices wherever possible. We strive to source materials responsibly and minimize waste in our crafting processes.

  1. How can I stay updated on new products and promotions?

To stay updated on our latest collections, promotions, and news, subscribe to our newsletter and follow us on Instagram- @_deepjayhandcraft_, Youtube- deepjayhandcraft